Customer Service

Customer Service

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website, and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We may use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website such as your account.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

The cookies we use at any given time may vary but currently include:

We use MailerLite to communicate with select individuals. Communications include newsletters, announcements, and marketing emails. In each MailerLite communication, an option to unsubscribe is placed in the footer of the communication. MailerLite uses a web beacon (or a tiny tracking .gif image) in emails to track emails that are opened and that tracks information such as the time and date that the emails were opened. MailerLite also tracks email links that are clicked. To learn more about MailerLite and its information collection, handling and retention practices, please review MailerLite’s Privacy Policy. (A web beacon is a transparent pixel image that may be used in collecting information about website usage, e-mail response and tracking).

Google Analytics Tags
We use Google Analytics and Google Tag Manager, which are software provided by Google that allow us to analyse the use of our website by visitors to it. We add tags to our website that set cookies to collect information about how you use our website. This information is then sent to Google, and provided to us as part of our analytical data. You can read more about this here.

Facebook Pixel
We use Facebook Pixel to customise content and advertising, to provide social media features and to analyse traffic to the site. The Facebook pixel is an analytics tool that allows us to measure the effectiveness of advertising by understanding the actions people take on the website. We also share information about your use of our site with our trusted social media and analytics partners. You can read more here.

We may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services (the "Purpose"). We use an external company, Trustpilot, to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here

 You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Email us

Complete the form below and we will respond to your enquiry as soon as possible.

Just so you know, we use cookies to ensure that we give you the best possible experience on our website.