Services

Don’t worry if you are unsure how your clothes should be treated, it is our job, not yours! Our expert cleaners will carefully examine all your items and clean them under the manufacturer’s instructions. If there’s any doubt or if we are unable to find a care label on the item, we will ask for your authorisation prior to proceeding.

We will try our best! To give us every possible chance of removing stains, please bring your stained item to us as soon as you can and let us know what originally caused it. On some occasions, unfortunately, there might be stains that we are simply unable to remove. If we believe removing a deep-set stain might alter the garment, we will always let you know.

We clean your clothes in our Atelier, an airy workshop just between Acton and Park Royal (you can read more about what a garment’s journey looks like in our Atelier). Just a note here, whilst most garments will always remain on the BLANC premises, some specialty items will be sent out to carefully selected, trusted partners from time to time for additional care.

Although we clean the same fabrics as traditional dry cleaners, we do not actually “dry” clean. Traditional dry cleaning processes soak clothes in toxic and carcinogenic chemicals, which can erode colour and stiffen material, not to mention it is extremely harmful to the environment and health of factory employees.

At BLANC, we have replaced this process with eco-technologies (including wet cleaning and liquid CO2 cleaning), which are the most sustainable and health-friendly methods of cleaning currently available - gentle on textile fibres, yet efficient on stains.

Generally, yes. Our process, which combines artisan care with expert tech, is suitable for most items, even the most delicate ones or those with a “dry clean only” care label.

However, if our in-house experts assess that better results would be achieved by using a solvent-based cleaning method for a specific item, we can send the item to our subcontractor to use a different cleaning technology, including solvents. In such a case, we will always let you know and ask for your authorisation prior to processing, you then decide if you want us to proceed.

Your clothes are in safe hands and incidents are extremely rare – but things happen and we do have a process for these too. In the unlikely event of damage or of an item going missing, please inform us within 24 hours of receiving your order back.

We will investigate any complaint promptly and pay fair compensation for damage or loss due to our negligence as outlined above. In the event of damage, if we determine we are responsible then we will seek to offer a cleaning credit in an amount agreed by both parties. Please refer to BLANC Terms and Conditions for more details.